FAQ
Here we try to answer the most common question we receive from our clients. In case you haven’t found your answer in the section bellow please do not hesitate and contact us.
WHAT IS OUR PROCESS
1. Complete A Photography Brief
It is very important especially for new clients to provide detailed briefs and examples of what is needed to be done. Communication is the key if you want us to work cost-effectively.
2. Approve An Estimate
Based on your brief we will provide an estimate along with a new client registration form to get you into our system. Once all the questions are answered and the client is happy with the estimate we will send the estimate via email for final approval.
3. Ship Your Products
We will provide client with our studio address where they can either bring the products or send them over using a courier. The client is responsible for the cost of shipping and also insurance for the time being in the studio.
4. We Photograph Your Product
We will follow the client brief. If the client requests further rework, that will be charged on a per-hour basis. If we made an error, such as misunderstanding the brief, the delivery will be fixed for no cost.
5. Payment And Images Delivery
After we show the watermarked images for approval, the client is expected to pay via Bank Transfer. When all charges for all services provided have been paid, we will release the unwatermarked photos to the client, which counts as the final delivery.
6. Returning Products To Client
We can arrange DPD door-to-door service to return your product and include the charge in the invoice. Or you can arrange any courier of your choice for collection. We do not drop off parcel at post office or shops.
Questions about working with us?
Find answers about our Amazon services, ecommerce content production, project process, pricing, photography, video, 3D and delivery. If your question is not covered here, contact us and we will be happy to help.
Amazon Services
Listings, cataloguing, PPC, A+ Content and ecommerce creative production.
What Amazon services does TK Digital Studio provide?
We provide a combination of Amazon listing, advertising and creative services for sellers and brands.
- Amazon listing creation, cataloguing and optimisation
- Product attributes, categories and variation structure
- Keyword research and Amazon copywriting
- Amazon PPC management and advertising optimisation
- Campaign audits, keyword targeting and search-term analysis
- Amazon product photography
- Product infographic design
- Amazon A+ Content / Enhanced Brand Content design
- Amazon product video
- 3D product rendering and CGI
You can use individual services or combine them into a wider listing or brand-content project.
Can you create a new Amazon listing and catalogue a product?
Yes. Our Amazon listing service can cover new listing creation as well as optimisation of an existing listing.
Depending on the project, this can include product information, relevant attributes, category and catalogue structure, variation planning, keyword research, titles, bullet points, descriptions and supporting creative assets.
Do you optimise existing Amazon listings?
Yes. We can review an existing listing and identify areas that need improvement, including listing structure, product information, keyword coverage, copy, imagery and supporting A+ Content.
Recommendations depend on the product, marketplace, available assets and the current condition of the listing.
What does your Amazon PPC management service include?
Our Amazon PPC work can include campaign audits, campaign setup, keyword targeting, search-term analysis, negative keyword management, bid optimisation, budget management, campaign restructuring, ongoing optimisation and performance reporting.
The exact scope depends on the account, existing campaign structure, advertising objectives and available data.
More information is available on our Amazon PPC Management page .
Do you guarantee a particular ACOS, ROAS, ranking or level of sales?
No. Advertising and listing performance can be affected by many factors outside our control, including product demand, pricing, competition, reviews, stock availability, seasonality and changes within the Amazon marketplace.
We provide professional optimisation, analysis and creative services, but we do not guarantee specific sales, ranking, ACOS, ROAS or conversion results.
What is included in your Amazon A+ Content service?
Our A+ Content / Enhanced Brand Content service can include content planning, module selection, copy development, photography, infographic and graphic design, comparison content and preparation of assets with mobile readability in mind.
We can work with existing brand assets or produce new photography, graphics, CGI and supporting content where required.
View our Amazon A+ Content service .
Can you combine photography, listing content and A+ Content in one project?
Yes. This is a common workflow for new products and listing refreshes. We can plan the required visual and written content together so that the main listing images, infographics, copy, A+ Content and video support the same product positioning.
Will you need access to our Amazon Seller Central or Advertising account?
It depends on the service. Photography, design, video and many content-production projects can usually be completed without account access.
Listing management or PPC work may require authorised access to the relevant areas of the client's Amazon account.
Are you part of Amazon or endorsed by Amazon?
No. TK Digital Studio Ltd is an independent ecommerce service provider. We are not Amazon and our services do not imply endorsement, sponsorship or guarantee of approval by Amazon.
Project Process
How projects are scoped, approved and produced.
How does a typical project start?
Start by sending us information about your product, marketplace and the services you require. Existing listings, brand guidelines, reference images, competitors and examples are useful where available.
We review the scope and provide a written estimate before the project begins.
Do I need to provide a detailed brief?
A clear brief is helpful, particularly where you already have a defined visual style or specific deliverables in mind.
If you do not have a complete brief, we can help define the required content based on the product, marketplace and agreed project scope. Additional concept development or substantial changes outside the agreed scope may require additional production time.
Where do I send products for photography or video?
Once the project is agreed, we provide our studio delivery details. Products can be delivered by courier or, where arranged in advance, dropped off in person.
Clients are responsible for shipping products to the studio and for any appropriate transit insurance.
Can you work with clients outside the UK?
Yes. We work with ecommerce businesses and brands remotely and can receive products sent from outside the UK.
The client is responsible for arranging shipping and any applicable customs documentation, duties or import costs.
What happens if changes are required?
We work to the approved brief and agreed project scope. If we have made an error against the agreed brief, we will correct that work.
New requests, changes of direction or additional work outside the agreed scope may be quoted separately or charged at the applicable production rate.
Can projects be completed in stages?
Yes. Larger Amazon and ecommerce projects can be divided into stages. For example, listing content and photography may be completed first, followed by A+ Content, video or additional creative production.
The project schedule and any product-storage requirements should be agreed in advance.
Creative Services
Photography, infographics, video, CGI and visual production.
What products can you photograph?
We work with a wide range of consumer and ecommerce products. The practical limits depend on product size, weight, handling requirements and the type of set or location required.
Send us product dimensions and reference images if you are unsure whether the shoot can be completed in our studio.
Can you photograph products on location or with models?
Yes. Depending on the project, we can arrange location photography and work with suitable models. Location, model, travel, property, permission and production costs are quoted separately where required.
Can you create lifestyle images without a physical location shoot?
Depending on the product and required result, we can use compositing, retouching, licensed stock assets or CGI to create lifestyle-style imagery without photographing every element in the final scene.
We will recommend the production method that best fits the brief and intended use.
Do you provide 3D product rendering and CGI?
Yes. We provide 3D product rendering and CGI for suitable ecommerce and commercial projects.
The required workflow depends on the available source material, product geometry, required level of realism and final output.
Do you create product videos?
Yes. We produce ecommerce and Amazon product videos , including product demonstrations, feature-led videos, lifestyle content, 360-degree product spins and more involved productions where appropriate.
Can you build custom sets, surfaces or backgrounds?
Yes. Where required, we can source or build props, surfaces and simple custom set elements for a project. Bespoke materials and additional build time are quoted separately.
Pricing & Payment
How our quote-based project pricing works.
How much do your services cost?
Our services are generally priced on a quote basis because project scope varies considerably between products and accounts.
Pricing can depend on factors such as the number of products or ASINs, existing listing or advertising condition, number of images, production complexity, photography requirements, video production, CGI requirements and the level of ongoing management required.
Do you charge upfront?
Payment terms depend on the project and will be stated in the estimate or project agreement.
External costs such as locations, models, specialist props, permissions, travel or other third-party expenses may need to be paid or approved before those costs are incurred.
Are additional changes included in the original quote?
The original estimate covers the agreed scope. Corrections required because our work does not follow the approved brief are handled as corrections.
New concepts, additional deliverables or changes to the approved direction may require an additional estimate.
How do I pay?
Payment instructions and terms are provided with the relevant estimate or invoice. If you have specific purchasing or invoicing requirements, please tell us before the project starts.
Files & Delivery
Final assets, formats, usage and product returns.
What image files will I receive?
Final file type and resolution are prepared for the agreed use. Ecommerce photography is normally supplied as high-resolution JPG files, with PNG files provided where a transparent background is required and forms part of the agreed delivery.
Amazon assets are prepared to suit the applicable content and image requirements at the time of production.
How are final files delivered?
Final files are normally supplied digitally using an appropriate file-transfer or download service. The delivery method may vary according to project size and file type.
Do you provide RAW or working source files?
Unless specifically agreed in advance, photography RAW files and production working files are not included in the standard final delivery.
Editable source files may be included for particular services, such as packaging design, when this forms part of the agreed project scope.
What usage rights do I receive?
Usage rights are governed by the agreed project terms. Third-party assets such as licensed stock photography, fonts, graphics or other licensed materials remain subject to their respective licence terms.
Please review our Terms & Conditions for the applicable contractual terms.
How long can you keep products after a shoot?
Products should normally be collected or returned shortly after the project is completed unless storage has been agreed in advance. Return courier costs are normally the client's responsibility.
How do you handle client and account information?
We use client and project information to provide the services agreed with the client and apply appropriate access controls to information required for the project.
Further information about collection, use, storage and handling of personal information is provided in our Privacy Policy .
Still have a question?
Tell us what you are selling, what stage your Amazon or ecommerce project is at and what support you need. We can then recommend the appropriate service and provide a quote based on the scope.
WHAT OUR CLIENTS SAY
CONTACT US
We operate internationally and are happy to receive products sent from the EU, US, or China. For those based in the UK who would rather save on postage fees and prefer to drop their products off in-person, TK Digital Studio is based in Liverpool, England.
No upfront payments. No minimal order. No hidden fees.